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HP Recommended
Pavilion Model 15-eg1073cl
Microsoft Windows 10 (64-bit)

I just purchased an HP Pavilion from Costco that came with Windows 11. I want Windows 10 on it mainly because my kid keeps getting an error playing Roblox, and nothing is fixing the issue. Our other computer has Windows 10 and has no issues. I am trying to set up Windows 10 on it now, but it's asking me where I want to install Windows at and says "We couldn't find any drives. To get a storage driver, click Load driver." Then it says to install the device driver for my drive. Come to think of it, I'm not really sure what my main question is here because it seems there are multiple issues I have here. All I know is that I want it to work. If there's a way to make Roblox work correctly on Windows 11 without crashing all the time, that's fine. If not, how the heck to I get Windows 10 installed on here since it's needing drivers I guess, and HP doesn't make a Windows 10 driver pack for this new Pavilion. Sorry for the rambling and confusion, but I appreciate any assistance anyone can provide. Thank you.

1 REPLY 1
HP Recommended

Hi:

 

See the following info...

 

https://support.hp.com/us-en/product/hp-15-f2000-laptop-pc-series/35900344/model/35900346/document/c...

 

Here is the link to the driver you need...

 

This package contains the Intel Rapid Storage Technology Driver for the supported notebook models and operating systems. The Intel Rapid Storage Technology is designed to provide functionality for the Intel Storage Controllers. The driver improves Serial ATA (SATA) disk performance with Native Command Queuing.

 

https://ftp.hp.com/pub/softpaq/sp111501-112000/sp111776.exe

 

There is one thing wrong in that document, and that is where HP tells you to right click on the Intel driver file and select Extract to

 

When I ran through the steps, I don't get an Extract to option when I right click on the file.

 

So, if you have the same issue, download and install the free 7-zip file utility from the link below.

 

The 1st file at the top of the page is for 64 bit.

 

7-Zip (7-zip.org)

 

Then you can right click on the exe file, select 7-Zip from the menu, and select Extract to: and let it extract the file into its folder name (sp111776), and copy that folder to your USB flash drive, and continue with the instructions.

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