My HP Pavilion laptop froze and the power button won’t work so I can’t turn off the computer.

[rwit12345]

my laptop screen froze and when I try to turn it off it won’t reset. I’ve tried holding down the power button for 15 seconds and 2 minutes and still nothing. Should i just wait for it to die?? 

[asmita6658]

Hi @rwit12345

Welcome to the HP Support Community. I'd be happy to assist you with the PC issue. 

Let's try these steps -

1) Shutdown the computer.

2) Unplug all the Adapter and peripherals connected.

3) Press and hold down the power button for 15 to 20 seconds.

4) Plug-in the Adapter.

5) Try to turn on the computer. 

Hope this helps! Keep me posted. 

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