My HP ProBook 430 G5 requests POWER-ON AUTHENTICATION. I forgot my password

[Judith_Killa]

My HP Pro-Book 430 G5 requests a POWER-ON AUTHENTICATION. I can’t reme my password and now I can’t log in. Can someone please tell me how to fix this?

[ieee488]

---

@Judith_Killa wrote:

My HP Pro-Book 430 G5 requests a POWER-ON AUTHENTICATION. I can’t reme my password and now I can’t log in. Can someone please tell me how to fix this?

---

If this is a company laptop, you need to contact your company's IT department.

[Judith_Killa]

No. It’s mine

[ieee488]

---

@Judith_Killa wrote:

No. It’s mine

---

How do you not remember your own password on a laptop you use every day?

[Judith_Killa]

Lol. I’m also asking myself that. Inrecently purchased this laptop. Haven’t used this model before and am still in the process of familiarizing myself with it while transferring docs from my old laptop to this new one. In addition to all that, I’m not an IT/techy person so I’m slow with technology 😔 I just need assistance on what to do next so I can switch my laptop back on

[Judith_Killa]

Let’s put it this way ... whenever I buy a new phone, my children have to set it up for me and troubleshoot whenever I get stuck with the settings etc. 

Can you help me please?

[ieee488]

---

@Judith_Killa wrote:

Lol. I’m also asking myself that. Inrecently purchased this laptop. Haven’t used this model before and am still in the process of familiarizing myself with it while transferring docs from my old laptop to this new one. In addition to all that, I’m not an IT/techy person so I’m slow with technology 😔 I just need assistance on what to do next so I can switch my laptop back on

---

What you describe makes no sense.

Whether you had had this model before or not makes no difference.

WIndows 10 is set up to require a log in or no log in. Unless you change that deliberately, it stays the same.

I am having a hard time understanding where and when this password requirement changed and why you don't know about it.

.

[Judith_Killa]

Ok. Apologies if I wasn’t clear earlier. 

When I initially set up my laptop I did install a password, which I’ve been using, successfully, all these time. 

However i I didn’t use (or power on) my laptop for the last 2 days. 

Yesterday when I switched on my laptop - for the first time (since I initially set it up) it’s now asking for a password for POWER-ON AUTHENTICATION. 

And my password I’ve always used is not being recognized 

After 3 unsuccessful attempts of logging in, my screen shows “SYSTEM LOCKED. PRESS THE POWER BUTTON TO RESTART THE SYSTEM”. 

When i do ... it goes back to asking for the password again

[ieee488]

Sounds like you have somehow activated Power on Authentication in your BIOS.

You will have to contact HP for help.

[Judith_Killa]

Thank you. I’ll do that