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Message 1 of 2
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Flag Post

My HP Spectre 13 Notebook just died

HP Recommended
HP Spectre 13 Notebook
Microsoft Windows 10 (64-bit)

My HP Spectre 13 Notebook just died. It's not powering. It just shows light on the power button and the charging indicator but no signal of power to the screen. I need help.

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HP Support Agent
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Message 2 of 2
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@Urantakris Welcome to HP Community!

 

I understand that the laptop will not power on.

 

Have you tried to connect to the external display and checked?

 

Please perform the hard reset and check.

 

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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