My HP Stream will not factory rest

[Chelsea14]

I am trying to sell my HP Stream, so I've been trying to do a factory reset. For the longest time it was having me delete stuff to have enough storage space for the reset, so I deleted everything I could. Now when I do the reset it will get to 26%, then it just stops and says no changes were made and it couldn't complete the reset. HELP PLEASE!

[banhien]

@Chelsea14 

Since your machine runs Windows 10, you can do a clean install W10 for free by using the media creation tool at the link below.

   https://www.microsoft.com/en-us/software-download/windows10

The tool will allow you to make a bootable installation media (USB/DVD) and you can use installation media to install.

During the installation process if you are asked to enter a product key, check the 'Skip' box and W10 will install and then automatically activate once you are connected to the internet using the key embedded in BIOS of your machine.

You can also mount downloaded ISO file as DVD drive and run Setup from there.

Then you can install the drivers and available software you need from your PC's support page. Normally few Windows 10 updates can install nearly all drivers for you.

Note: If you wish to keep user files and applications/programs, you need to select this option from the beginning.

You can also use the following tool:

    https://support.hp.com/us-en/document/c06162205

Regards.