My HP chrome book is saying “Chrome OS is missing or damaged”

[Lpri]

My HP chrome book is saying “Chrome OS is missing or damaged” And when we tried to download Google Chrome onto a scan disk like it said to it wouldn’t download onto it. This has been happening for the past two days and so far we haven’t been able to figure anything out!

[Echo_Lake]

@Lpri

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue.

I understand you are unable to install Chrome OS from an external drive. It seems like the Chrome OS image is damaged or corrupted. Try the below steps to correct this issue. If everything fails, contact HP support.
 

Step 1: Remove external devices

If the Chromebook does not start, remove any USB devices, and remove memory cards from the card reader slot. Disconnect all non-essential devices including external hard drives and other similar devices.

After you have removed all external devices, turn on the Chromebook.

• If the computer starts, reconnect devices one at a time, and restart the Chromebook each time you connect another device to figure out which device is causing the problem. You are done.

• If the unit still does not start or exhibits the same problem, go to the next step to perform a hard reset.

Step 2: Perform a hard reset

A hard or forced reset erases all information in the computer memory. This forces the system to clear and reestablish the software connections between the BIOS and the hardware.

A hard reset does not remove any local files or settings.

1. Press the power button  and refresh  button for five seconds. The computer turns off, and then turns on again.

2. If necessary, press power button again to turn on the laptop.

3. If the issue persists, continue to the next step.

Step 3: Perform a system recovery

A system recovery completely erases any local files or settings and returns the computer to its original factory-shipped state.

• If a hard reset does not resolve your issue OR your Chromebook shows the error message Chrome OS is missing or damaged, you might need to perform a system recovery. For detailed instructions go to Chromebook Help Center and search for Recover your Chromebook.

  

• If a system recovery still does not resolve the issue, contact HP support. To check the warranty of your laptop, go to HP Customer Support - Product Warranty Check.

Hope this helps! Keep me posted for further assistance.
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