My HP envy will not boot up. It is stuck with the start up screen display - the HP logo

[Wunk]

 My HP envy laptop will not reboot. I have been successfully using it for a couple of months. At this time, when trying to start up the computer it is stuck on the start up screen showing the HP logo in the spinning wheel of death beneath it.  I know it is charged. The computer has been stuck in this mode for over one hour. Looking forward to getting some help.

[A4Apollo]

Hi! @Wunk,

Are you able to boot into BIOS or F2 page from the PC?

Please share the product number of the PC to assist you better.

Try the steps recommended below.

To perform a power reset on a laptop with a removable battery:

Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
For most laptops, press and hold the Power button for 15 seconds to reset.
Plug the AC adapter back into the laptop computer, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
The computer starts normally or a startup menu opens.
If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.

If you are able to boot into the BIOS page, try restoring the BIOS to default and check if it helps.

1.    Turn off the computer and wait five seconds.
2.    Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3.    On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4.    Press F10 to Save and Exit.
5.    Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6.    Follow the prompts to restart your computer.
 

If the issue still persists try performing a system reset on the PC from the partition and check if it helps.

Refer this article to know more information about performing a system reset. Click Here

Lastly, try running a system diagnostics test on harddrive and memory and check if the hardware components on the PC are functioning correctly.

Refer this article to know more information about running system diagnostics test on the PC. Click Here

Hope to hear from you soon!

Have a great day! 🙂

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