My HP laptop goes black after turning it on.

[Theun]

Hi,

When I turn on my laptop I see the HP logo and a loading icon. After this the screen goes black and I can only see the cursor occasionally. I tried using the F11 button and use all the possible steps except for "Resetting this PC". When I click on keep my files I get 2 options. I clicked on " Download from the cloud"  but then I get an error because I don't have enough storage on my laptop. I can also click on "Local install new" (I see it in Dutch so I don't know the exact translation), but then I am scared that my files will be gone.

I really need help otherwise I am in very big trouble because all my files are on this laptop.

[Theun]

I just did a System Quick Test and the following was said:

Everything passed except for Memory Quick Check : FAILED

Failure ID: QAJFN0-9NTBJT-MFPXG1-40E403

System Quick Test: FAILED

[Rainbow23]

Hi @Theun,

Welcome to the HP Support Community. 

This could be a hardware issue with the unit and may need repair. 

I have sent you a private message with the required information to talk to HP Support. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link