My HP laptop has been rendered useless by a severe product flaw.

[Bebo8380]

My laptop has the MicTray debugger vulnerability which requires a softpaq update to fix it.  On the HP driver download page, I tried to download but was informed that the file does not exist on the server.  Now my laptop is useless as it has a severe trojan horse vulnerability and HP does not have a solution.  I've tried calling support, and using the support assistant and initiating a chat but because my computer is out of warranty, I have no access to a support rep to explain the situation. The result is that HP has sold me a product that I cannot use (on a good day).  On a bad day it is a product that could cause identity theft and the theft of all my passwords, bank accounts, user accounts that I've setup over the last 10 years and they are many. 

[WAWood]

@Bebo8380 

While I understand your being upset, your being infected with Malware is in NO WAY the fault of HP. They can not prevent such an infection because they have no control over what you, or anyone else, does with your PC.

All PCs will eventually fail, HP is no exception, so any information worth keeping is worth backing up.  If you did not do that,  which requires only a few minutes of your time and an inexpensive USB stick, once again, that is no fault of HP.

Even if you did have access to HP Tech Support, what they would tell you, is that since there is no safe way to completely disinfect a PC and leave it intact, they only reliable approach is to do a complete Factory Reset of the PC -- and this removes EVERYTHING -- which is what is required.

You can attempt a Factory Reset on your own by pressing the Esc key repeatedly while rebooting the PC.  Then when you see the HP Startup Menu, select the option to do the reset.  This should take a couple of hours or so and when done, you will be put back into initial setup.

Good Luck

[Bebo8380]

Hello WAWood,

That resp[onse just shows how reactive you are.  You did absolutely no research on my problem before commenting.

This is ABSOLUTELY the fault of the manufacturer. 

#1 - They irresponsibly left a major vulnerability in the system before shipping

#2 - They currently have no free solution for fixing the problem

#3 - While I could probably contact support thorugh a purchased contract and get the file that I know is needed because I actually did my research and diagnosed the problem, the only way I can do so is by paying $60. 

So, the end result is that

#1 - My system has already been compromised which means that I will never ever buy another HP computer ever again just based on the anxiety that it has caused.  Other customers will feel the same way and that is how the market works,

#2 - When a product has a flaw that was not disclosed to the customer upon purchase, this is what experts in the discipline of market system analysis would call "misrepresentation."  Possibly it was intentional which would make it fraudulent misrepresentation but as you point out, this is most likely an accident.  If you knew anything about buyer/seller case law, you would know that this is considered material misrepresentation and it's no better than if it were deliberate.

#3 - Because the solution that HP has considered adequate, is no longer available, this means that my system and all of my intellectual property continues to be vulnerable, which means I'm about to shell out $1,800 on a MACINTOSH that I can't afford because I'be been furloughed.

This situation is absolutely not acceptable.  HP needs to be held accountable by the Federal Trade Commission but most likely will not because it's small potatoes.  However, since I have an advertising degree and know quite a bit about this situation, I can support my original complaint and seek support on this forum when I point out that the market system works when consumers are authentic in their reviews with products and manufacturers support, or in this case, a lack thereof. 

I think you should be careful in your zealous need to criticize those who criticize the oligopolistic mega-corporations that are exploiting you.  I'm the human being in this equation.  HP is the corporate machine that has no desire to make good on it's promises.

And, by the way, I have an IT friend who holds a Masters in MIS and works for some of these big computer corporations.  He was the one who told me that he had gotten away from the PC manufacturers and recommended Apple.

[Oakwinlinz]

1. Stop with the entitlement you are just like everyone else but have somethings differnet than other people

2. Try seeing if HP Support Assistant's driver download thing has the download and you can install it.