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Locked

‎12-12-2021 11:42 AM

HP Recommended
Product: HP stream

my HP laptop is showing system disabled and a code

 

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4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-12-2021 11:45 AM

HP Recommended

Hello @Memaw11 .
*HP does not capture or retain any BIOS password data, so hp cannot retrieve your local BIOS password.
*HP can remove the password through a service on the notebook.
*You can contact HP technical support to set it up. Options vary by location and warranty status (a service charge may apply).
*HP does not capture or retain any BIOS password data, so HP cannot retrieve your local BIOS password.

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.

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2 REPLIES 2

‎12-12-2021 11:45 AM

HP Recommended

Hello @Memaw11 .
*HP does not capture or retain any BIOS password data, so hp cannot retrieve your local BIOS password.
*HP can remove the password through a service on the notebook.
*You can contact HP technical support to set it up. Options vary by location and warranty status (a service charge may apply).
*HP does not capture or retain any BIOS password data, so HP cannot retrieve your local BIOS password.

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
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1 person found this reply helpful
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‎12-12-2021 12:26 PM

HP Recommended

Hey @Memaw11 

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards,

 

MarcusC

I work on behalf of HP.
1 person found this reply helpful
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