• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-16-2024 06:28 AM

HP Recommended
Product: HP Notebook - 15-da0012dx
Operating System: Microsoft Windows 11

I have a HP notebook, Window 11 that jumps offline recently. I ran all programs and had my provider send me a new modem tower, due to notebook is stating, "possible low signal."  It jumps offline when changing pages or after 10 minutes or so. Then I have to manually relog in with passcode to get back online. 

All drivers up to date, security checked, I have VPN. so not sure if it is the notebook or something else. 

Category:
1 REPLY 1

‎03-16-2024 01:22 PM

HP Recommended

Using a VPN introduces another layer of complexity when doing online work -- so my guess is that the VPN is at the heart of this issue.

 

Try browsing without the VPN to see if that is more stable.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.