My HP pavilion battery runs out when the laptop is off in one night!

[christi40]

Hi I shut down the laptop and lets say the battery was 40-50%, by next day the laptop is not starting because has no battery!

This was also happening a few months ago but it resoled I think after a few updates... now the problem came back again!

[ub6424]

Hello @christi40 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we focus on the <battery> ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report back

[christi40]

[christi40]

it happened again last night!  I closed down laptop with an indication of 76% and today I opened it and had just 26%,

I think a recently update caused this and some app or software is running at the background and eating my battery even if the laptop is completely closed...

[ub6424]

Hello @christi40 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update (Intel Processors)

F.17 Rev.A

14.0 MB

Aug 12, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

- An available BIOS update resolves a specific issue or improves computer performance.

- The current BIOS does not support a hardware component or a Windows upgrade.

- HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

Intel Management Engine Interface (MEI) Driver

2013.14.0.1529 Rev.A

17.0 MB

Oct 26, 2020

Download

(6) Restart Windows

Before we decide whether you need a <new battery> or not ...

(7) Download and install

HP Support Assistant (Microsoft Apps Store)

or

HP Support Assistant 9.19.52.0

(8) Start <HP Support Assistant>

- Run <Battery Check>

- Click on <Show advanced information>

--->>> Send screenshot

(9) Please report your results

( if serial number and CT Number are displayed, please blur )

[christi40]

Hi, thank you so much for your help.  I did all updates you send and I will check how it goes and get back to you.

Thank you again!

[christi40]

[christi40]

I did all above updates you suggested, but again last night even though it was left 80% battery before shut down, this morning when I turned on it was 28%.  I dont get it... Is it possible the battery has a problem and show wrong indication... I mean no battery actually is left but the % indication is not correct?

[ub6424]

Hello @christi40 

Please < calibrate > your battery ...

(1) Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery" 

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

(2) Shutdown notebook

(3) Disconnect charger

(4) Press and hold <power> button for 30 seconds

(5) Connect charger and wait until battery is fully charged 

( check LED indicator )

(6) Start notebook and log in to windows and wait a few minutes

(7) Reboot notebook

(8) Please report back