• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Microsoft Windows 10 (64-bit)

Following a sudden power loss my hp pavilion shows an ACPI BIOS ERROR i have followed instructions and have tried a usb recovery. But the repair/rest installation screen does not load and returns to auto repair. Is there anything else I can try

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

According to the product number you posted, your notebook's model is a HP Pavilion 15-ab150sa.

 

It is one of those in the 15-abxxx model series that I mentioned yesterday.

 

Follow the instructions I posted yesterday to hide the TPM device and the problem should be resolved.

 

To access the BIOS, turn on or restart the PC.

 

Immediately tap...tap...tap the ESC key to get the menu of options.

 

Select the F10 setup option and press the Enter key.

 

Now you should be in the PC's BIOS where you can make the change.

View solution in original post

5 REPLIES 5
HP Recommended

You didn't post the model number which is an important item of information needed in order to fix that problem.

 

If your notebook is a 15-abxxx, 17-gxxx or a 17-pxxx model with an AMD processor and chipset, the ACPI BIOS error can be resolved by going into the BIOS>Security menu>find the TPM device and change the setting from Available to Hidden.

 

Save the setting and you should not get that error anymore.

 

HP Recommended

My Pavilion notebook

product No P4A28EA#ABU

serial no Edited

build id 15WW3KYT601#SABU#DABU

processor AMD A8-7410

  • not sure if these are what you need
HP Recommended

According to the product number you posted, your notebook's model is a HP Pavilion 15-ab150sa.

 

It is one of those in the 15-abxxx model series that I mentioned yesterday.

 

Follow the instructions I posted yesterday to hide the TPM device and the problem should be resolved.

 

To access the BIOS, turn on or restart the PC.

 

Immediately tap...tap...tap the ESC key to get the menu of options.

 

Select the F10 setup option and press the Enter key.

 

Now you should be in the PC's BIOS where you can make the change.

HP Recommended

Thanks for your help . I have followed online advice for the last 2 days and your advise solve the problem in 20 min

Thank you again

HP Recommended

You're very welcome.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->