My Hp spectre x360 won’t turn on or charge

[Nitin122]

My Hp spectre is not turning on/charging. There’s no light coming on the side of the charging port and when I press the power button, the white light turns on on the power button for 5 secs and then it just turns off. It has been only one month since I bought it and the same situation was with my previous Hp spectre.Pls give me a solution asap because there were very important files in that laptop and now it’s just not turning on.

[A_Gayathri]

Hi @Nitin122,

Welcome to the HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing issues with your HP Spectre X360. Here are steps you can try to troubleshoot the problem:

Check Power Connection:

• Make sure the power adapter is properly connected to both the laptop and a working power outlet.
• Try a different power outlet to rule out issues with the outlet.

Hard Reset:

• Disconnect the power adapter and any other external devices.
• Press and hold the power button for about 15 seconds to perform a hard reset.
• Reconnect the power adapter and try turning on the laptop.

Battery Reset:

• If your laptop has a non-removable battery, you can perform a battery reset:
  • Turn off the laptop.
  • Disconnect the power adapter.
  • Press and hold the power button for 15 seconds.
  • Reconnect the power adapter and turn on the laptop.

Check for Physical Damage:

• Inspect the power adapter, charging cable, and the charging port on the laptop for any physical damage.

BIOS Update:

• Check if there are any BIOS updates available for your laptop model on the HP support website. Updating the BIOS can sometimes resolve power-related issues.

I hope this helps. 

Take care and have a good day.-

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