My IP address doesn't work for my printer anymore

[golf58]

I have an HP Inkjet 3830 I can't connect to the exact IP address it just doesn't load

[Sneha_01]

Hi @golf58,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Inkjet 3830 printer isn’t connecting to its IP address, here are steps you can take to troubleshoot the issue:

1. Check Printer Connection

• Ensure the printer is powered on and connected to the same Wi-Fi network as your computer.

2. Find the Current IP Address

• Print a network configuration page to confirm the current IP address:
  • On the printer’s control panel, go to Setup > Network Setup > Print Network Configuration Page.

3. Ping the Printer

• Open Command Prompt on your computer:
  • Type ping [printer IP address] (replace [printer IP address] with the actual IP).
  • This will check if the printer is reachable. If you get a response, the printer is connected to the network.

4. Access the Printer Web Interface

• In your web browser, enter the current IP address.
• If it doesn't load, try:
  • Clearing the browser cache or using a different browser.
  • Ensuring that no firewall or security software is blocking access.

5. Check Network Settings

• If the IP address has changed:
  • Ensure that the printer is set to use a static IP address, or reconfigure it to connect to your network.
  • You can set a static IP through the printer’s control panel (under Network Settings).

6. Reset Network Settings

• If the printer is still not responding, you may consider resetting the network settings:
  • On the printer, go to Setup > Network Setup > Restore Network Defaults.
  • After resetting, reconnect to your Wi-Fi.

7. Reinstall Printer Drivers

• If you still can’t connect, uninstall and reinstall the printer drivers on your computer. You can download the latest drivers from the HP support website.

8. Add the Printer Again

• After ensuring the printer is online:
  • Go to Settings > Devices > Printers & Scanners on your computer.
  • Click on Add a printer or scanner and follow the prompts to add it.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support