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‎01-25-2025 09:55 PM

HP Recommended
Product: HP 14-dq0000 Laptop PC (56Z60AV)
Operating System: Microsoft Windows 11

Hello, 

I bought this laptop back in October 2024 and only now, have I taken it out of its box and had it set it up. Everything was working fine, I was able to set up the laptop normally and it was running well. When I was updating the laptop through Windows Update in the settings application, it had installed a HP Bios Update. It installed the update normally, and even gave a prompt to restart the laptop to install the update. I restarted the laptop and usually a flash screen appears that states that the laptop is installing the bios update, that also went fine. The issue happens when the laptop had restarted again and is now stuck in a loop where it boots up, displays a flash screen for a second that says “

The System BIOS Pending Image is being cleared.

Do not shutdown or remove power from your computer during the clear.

The clear will take a few minutes to complete.

For more information, please visit: www.hp.com/g0/techcenter/startup

Clearing Pending Image” and then it restarts, only for this same screen to appear again. Can somebody please help fix this issue so that the laptop can boot normally and I can use it? Attaching the image below. 

IMG_3317.jpeg

 

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