My Laptop doesn't want to boot after attempting to update bios.

[Jsjssjsbdbj]

I searched my laptop on the HP website and found out that there is only a windows 10 version which i found weird but i ignored it. Then i found that there was a bios update, installed the update and ran it on my desk and went to do something. when I came back the screen was black for about 20 mins. Didn't know what to do so I closed the laptop and opened and the same problem happened, searched it up and found that it is corrupted but when I tried to fix it by pressing win+B nothing happened. Tried it again for a lot of times and still nothing happened. I wish someone could actually assist me through this. Note: when I enter my products serial number (correctly) it says its not valid , so I can't open a support ticket for this. My product is HP Laptop 15-bs104nx.

[Nal_NR]

Hi @Jsjssjsbdbj,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I see you are experiencing issues with the HP Notebook not booting to windows just goes to a black screen. 

The BIOS can be corrupted during normal operation from a failed BIOS upgrade, or damage from a virus.   

Recover the BIOS using a key press combination. 

Turn off the computer. Press and hold the Windows + b keys, and continue to press those keys while you press and hold the power button for 2 to 3 seconds. Release the power button, but continue pressing the Windows + b keys. 

The power light remains on, and the screen remains blank for about 40 seconds before anything is displayed. You might hear a series of beeps (usually 8 beeps). Eventually, an HP BIOS Update screen is displayed and the BIOS update begins automatically.   

NOTE: If the HP BIOS Update screen is not displayed, press and release the power button, and then immediately press the Windows + b keys at the same time, repeatedly, until the computer beeps or opens the HP BIOS Update screen. 

After the BIOS is recovered, a Continue Startup button is displayed and a timer counts down. Click the Continue Startup button to restart the computer immediately, or wait for the computer to restart automatically when the timer reaches zero.

If issue still persist then test the hard drive using HP PC Hardware Diagnostics UEFI to rule out other hard drive issues

1. Start or restart the computer.
2. Press F2 repeatedly during start up to enter the HP PC Hardware Diagnostics UEFI utility.
3. Select Component Tests > Hard Drive > Quick Test.
4. Click Run Once.

Once the test completes, results are displayed on the screen.

If the drive passes all tests, continue to restore a computer back to the factory default, which will isolate whether it’s a software or hardware issue. 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Click here for the HP Cloud Recovery Tool (Windows 10) link.

For any hardware issue or repair please contact phone support. 

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.