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‎10-23-2021 08:00 AM

HP Recommended
Product: HP 15s-dr3500TX Laptop 11th Gen Intel Core i5-1135G7 NVIDIA GeForce MX350, 8GB 1TB HDD Windows 10
Operating System: Microsoft Windows 10 (64-bit)

While resetting, I forced shut down the laptop. After turning on, it stuck at 'choose an operating system' kind of screen. After selecting, it loads again to same screen and its a never ending loop. Please help me in fixing.

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1 REPLY 1

‎10-28-2021 12:26 PM

HP Recommended

@Venkat02 

Since you FORCED a shut down, the reset probably had not completed -- so you basically corrupted it in the process.

 

There is nothing we can do for you about this.

 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205



I am a volunteer and I do not work for, nor represent, HP
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