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[S_Aswija]

My laptop's keyboard is not working. My laptop is HP 15.6-inch Laptop PC 15-e2000(2J4WOAV)

[Raj_05]

Hi @S_Aswija,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that your laptop's keyboard isn't working. Here are a few steps you can try to troubleshoot the issue.

• Restart your laptop: Sometimes, a simple restart can resolve many software-related issues.
• Check for physical damage: Inspect the keyboard for any physical damage such as spills or loose connections. 
• Use an external keyboard: If you have access to an external USB keyboard, you can connect it to your laptop and use it as a temporary solution.
• Update drivers: Make sure that your keyboard drivers are up to date. You can do this by going to the HP website, entering your laptop's model number, and downloading the latest drivers for your keyboard.
• Check keyboard settings: Sometimes, keyboard settings can accidentally get changed. Go to your laptop's settings and ensure that the keyboard settings are configured correctly.
• Run hardware diagnostics: Many laptops come with built-in hardware diagnostics tools. You can access these tools during startup (usually by pressing a specific key like F2 or F12) and run tests to check if there are any hardware issues with the keyboard.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support