My PC Crash bitlocker

[CharmyBeeBoy]

My Pc crashed due to an update, the other day i updated it and it was loading, then i turn it off and went to sleep then the next day i woke up, and it took me to a BitLocker screen, first i try to Repair it and it didn't work at all, it took me back to the same BitLocker screen, i tried to watch videos and it did not help or i didn't research enough more specifically,  i tried to use recovery key and it didn't work either, 

so, my results are that I cannot get into my laptop how it supposed to be 

so, if I can't get a nice response and get info and help from y'all I would be happy 

Please & thank 😐

[Hawks_Eye]

Hi @CharmyBeeBoy 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like your PC is stuck in a BitLocker recovery loop, which can happen after an update if Windows detects a security change. Since your recovery key isn’t working, here are some steps to try:

 

Possible Fixes

Use Command Prompt to Unlock BitLocker

• On the BitLocker recovery screen, press Esc and select Troubleshoot → Advanced Options → Command Prompt.
• Type the following command and press Enter:
  manage-bde -unlock C: -RecoveryPassword YOUR_RECOVERY_KEY
• Replace YOUR_RECOVERY_KEY with your actual BitLocker recovery key.

Disable BitLocker Protection Temporarily

• In Command Prompt, type:
  manage-bde -protectors -disable C:
• Restart your PC and check if it boots normally.

Check Your Microsoft Account for Recovery Key

• Go to Microsoft’s recovery key page and sign in with your account.
• If your key is stored there, use it to unlock your PC.

Try Secure Boot Settings in BIOS

• Restart your PC and enter BIOS (F2 or Del key).
• Navigate to Security → Secure Boot and disable it.
• Save changes and restart.

Reinstall Windows (Last Resort)

• If nothing works, you may need to reinstall Windows using a bootable USB.
• Follow this guide for step-by-step instructions.

 

Try these steps and let me know if you need more help! 🚀

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[CharmyBeeBoy]

it wont work i tried everything sir, it wont work at all i need more help 

[Hawks_Eye]

@CharmyBeeBoy 

We sincerely thank you for your patience and co-operation during this troubleshooting process.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye