My PC can’t start properly (error code: 0xc0000185)

[MT072]

My PC was ON just fine a few hours ago but then I returned to find it off. I turned it on and HP logo appears for a minute or two then a blue screen comes on with a RECOVERY heading and says “Your PC couldn’t start properly” and “A required device isn’t connected or can’t be accessed” and “Error code: 0xc0000185”. It also says “You’ll need to use recovery tools. If you don’t have any installation media, contact your PC administrator or PC/Device Manufacturer”. Help!

[Irfan_06]

Hi @MT072,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop that does not boot up.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Please click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support