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My PC doesn't starts

Example: model 15s-fq0036nl
Microsoft Windows 10 (64-bit)

Hello

My PC has shut down and want turn on anymore.

I bought It 3 days ago. 

Thanks for the help

 

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Message 2 of 2
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HP Recommended

My PC doesn't starts

Hi

https://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

As you are in the EU (I aint anymore) you have a warranty with the seller and could return it for a refund.  This would not secure any data/personal stuff on the HDD.

 

You may be able to speak to HP about a resolution.

 

ELSE 

 

 

This will not work for everyone, but you may be lucky?


HP Notebooks and Mobile Workstations -
No Power, No Boot, No Display When Power Button Is Pressed



NOTE: Be sure the battery is installed in the computer and it has sufficient power before continuing. Due to the design of the Embedded Controller/Keyboard Controller, the power supply must be disconnected and the computer must be powered with battery power to reset the Embedded Controller/Keyboard Controller.

Unplug the AC power from the computer.
Press and hold the power button for more than 12 seconds.
Release the power button (after at least 12 seconds).
The computer will power on and should boot normally after releasing the power button.
Re-connect the AC power to the computer.

NOTE: In case the battery is not charging after performing the steps to reset the Embedded Controller, unplug and re-plug in the AC power again.

 

 

If in doubt please ask.


A Nod Is As Good As a Wink...
Lil_Boy_Blue

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