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Message 1 of 2
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My PC is getting freeze

HP Recommended
Pavilion 15-dq200
Microsoft Windows 10 (64-bit)

Hi! Could somebody help me with this big issue. I recently bought a HP pavilion x360 and I having problems, is getting freeze for any reason. Please I need assistance immediately, I'm so scare. I received it today and is not working properly. 

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@AlbaLake, Welcome to the HP Support Community!


I understand the computer is freezing up. Probably the computer needs updates to be installed. Not to worry, let us try these steps:


Install updates using HP Support Assistant

  1. In the search box, type and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Also, check for any pending windows update. Reboot the computer and check. 


If the issue persists, perform the steps mentioned in this document - Computer Locks Up or Freezes


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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