My PC is not starting

[Govind97]

When I start my pc it shows "Your PC/Device needs to be repaired an unexpected error has occurred...

after many attempts, I was so frustrated. That's why I installed another window 10. But I want the former window  again  coz 

I have some important data in that window. 

I 

 I have already  tried to recover by window drive  but it not allowed Now I am operating another window 10 in my laptop

resolve this issue

[praveen196]

@Govind97 Welcome to HP Community!

I understand that you are getting bluescreen error.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any software or hardware changes on the PC before the issue started?

Are you having this issue only while playing specific game or all games?

Have you ensured all the drivers are update either using Windows update or using HP Support Assistant?

Have you tried to update the Bios on your PC?

What was running when the problem occurred? 

In the meantime, let's try these steps here: 

Let's start off by performing a Hard reset on the notebook: 

Before power resetting your computer, do the following:

1. Disconnect or remove all peripheral devices. Start up the laptop and test the computer by itself, and then reconnect one peripheral device at a time.

2. Turn over the computer and look for a battery compartment door.

   • If there is a battery compartment, use the steps in Reset a laptop with a removable battery.

   • If there is no battery compartment, use the steps in Reset a laptop with a sealed or non-removable battery.

 I recommend to restore the BIOS defaults.You could restore the BIOS with this document selecting the reloading the BIOS default settings. That way it will look at the Hardware installed on the Notebook.

Once done, restart the computer and check.

Next thing, I would suggest here is to Run Windows Updates troubleshooter -

Download and install the troubleshooter from this link.

Now try to perform Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

If the issue persists, I would suggest here is to uninstall the display drivers on your PC from device manager.

Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.

Check the box that states delete the software for this device.

Now restart the computer and then update the Bios, Chipset and graphics card drivers on your PC either from our HP support website, using this link or download it using HP Support Assistant

Download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

If the issue persists, I would suggest here is to uninstall HP 3D Driveguard from control panel: 

1. Click on Start button

2. Type Control Panel and open it

3. Go to Programs and Features,

4. Find HP 3D DriveGuard and uninstall it

5. Restart the computer

Download and reinstall 3D Driveguard - ftp://ftp.hp.com/pub/softpaq/sp75501-76000/sp75979.exe

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!