My PC is regularly shutting down automatically with a stop code 'UNEXPECTED STORE EXCEPTION'.

[Sahil_Grover]

My PC is regularly shutting down automatically with a stop code 'UNEXPECTED STORE EXCEPTION'. This is happening on a daily basis now. What should I do? How to stop it.

[TEJ1602 · Accepted solution]

@Sahil_Grover, Welcome to HP Support Community!

Follow the steps below-

Solution 1 – Update your Windows 10 

Most software and driver issues can be fixed with Windows Update. If Microsoft is aware of the problem, this issue will be patched in one of the future patches.

Therefore, it’s in your best interest to regularly keep an eye for new Windows Updates. If your Windows is up to date, and the issue still persists, try the next solution.

Solution 2 – Reinstall antivirus software 

According to reports, UNEXPECTED STORE EXCEPTION BSoD error on Windows 10 can be caused by antivirus software, and so far some McAfee antivirus users have confirmed this. The current workaround is to uninstall your antivirus software and reinstall it.

Also, downloading the latest version of antivirus software can help as well, because the issue might be resolved in the newest version. As far as we know, it has been confirmed that McAfee and Avira antiviruses are causing this issue.

If you’re using any other antivirus software and getting this error, it won’t hurt to uninstall your antivirus software and install it again to fix this problem. Blue Screen of Death is one of the most annoying errors that you can get on any version of Windows, and like we said, in most cases, it’s caused by a hardware issue, drivers or sometimes by software, just like with UNEXPECTED STORE EXCEPTION error.

And if software-related solutions don’t get the job done, you’ll probably have to change some part of your computer hardware.

Also, perform an extensive test on the system-

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second.

When the menu appears, press the F2 key.

3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

4. Click Extensive Test.

5. Click Run once, or Loop until error.

While the test is running, the time remaining and test result for each component are

shown on the screen.

6. If a component fails a test, write down the failure ID (24-digit code) so you have it

available when you contact HP Customer Support. The information is also available in

Test Logs on the main menu.

Keep me posted. 

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