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4by6
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My PC keeps shutting down whenever it want to boot up

Pavilion dv 1000
Microsoft Windows 7 (32-bit)

HP pavilion notebook dv 1000

Windows 7 32 bit

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HP Support Agent
HP Support Agent
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My PC keeps shutting down whenever it want to boot up

@4by6 Welcome to HP Community!

 

I understand that the laptop will keep shutdown when you want to boot.

 

When was it working before?

Is this happen after windows update?

 

Please perform the below steps and let us know the result.

 

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

 

Set BIOS default and restart:

  1. Restart your notebook.
  2. During startup, press F10 repeatedly until the BIOS menu is displayed.
  3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
  4. Select Yes to confirm.
  5. Press F10 to save changes and exit.
  6. Select Yes to confirm.
  7. The computer restarts using the default settings.

Please try to login with safe mode and check.

 

Also, Please perform the below steps on the computer to run a System Test

 

- Shut down/Turn off the computer

- Once the computer is completely Shut down/Turned off

- Now press the power button once to turn on the computer and immediately start pressing/tapping the F2 key on the keyboard

- This should open the UEFI Diagnostic screen on the computer

- Please select System Test and then select Quick Test

 

let me know how that pans out,


And the answer to the above question will help me, help you!


Keep me posted, and if any of the above questionnaires helped resolve the issue, 


Mark this post as an "Accepted Solution".
Good luck.

 

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