My Windows 11 compatible HP ENVY x360 - 15m-dr1012dx is NOT receiving a windows 11 update notice

[mwehr]

I keep checking for a Windows 11 update notification in my settings and am not receiving one. This PC (HP Envy x360 - 15m-dr1012dx) is windows 11 compatible and I keep getting Microsoft emails to upgrade to windows 11 but I am not getting the update notice in my OS settings. Do I have to manually do the update? If so, why does Microsoft and HP keep saying to "wait until I get the OS update notice in my OS settings? And I don't see any resource online with HP or Microsoft (other than this online community) to chat, email or talk with.

[Paul_Tikkanen]

All I can recommend is that you try manually updating to W11 24H2 by clicking on the Blue Windows Installation Assistant button at the link below to try an in-place upgrade to W11.

Download Windows 11

If things don't work right on W11 24H2, you have 10 days to easily go back as long as you don't delete the W11 upgrade files or the Windows.old folder.

How to Go Back to Windows 10 from Windows 11 (Tutorial)

[mwehr]

I've seen the manual means of installing/updating to Windows 11 and it appears, as you said, I may have to choose that option since I am not receiving any automatic update notices in my OS Update / Security settings. That being said, two things come to mind. 

I regularly clone my boot drive and have actually had to use that external clone to "save myself" from an errant update to my USB wifi driver. If the manual update to Windows 11 fails or does not operate properly, can't I just reclone from my external drive back to the notebook drive and go back to Windows 10 in that fashion? Or do I have to follow the "10 day time limit" to uninstall the failed Windows 11 OS?

In 2023, I tried to process (3 times!) the Windows 11 automatic update and it failed to finish the install on the first two tries. In other words, my notebook DID get the Windows 11 OS Update / Security update notice and I allowed that automatic update to process. It failed to install 2 times and on the third time, the install worked and I ran Windows 11 for several days. But then the automatic updates removed the Windows 11 and my notebook went back to Windows 10. I'd forgotten that history when I wrote the HP Community message a couple of days ago. I'm thinking that maybe HP took my five year old notebook off the "eligible" list and uninstalled the Windows 11 update to get me to consider buying a new notebook. Do you think that my convoluted story in this paragraph could be true? If so, then the manual update should work. But I wondered what someone else thought.....

[Paul_Tikkanen]

Yes, if you have a cloned image you can restore to that at any time.

I never had a PC running on W11 just revert back to W10 on its own and I am running W11 24H2 on both supported and unsupported hardware--one of my PC's is running W11 24H2 and the model was made in 2011.

And if that should happen to anyone, that should happen to me since I am running W11 on PC's that Microsoft has clearly indicated are not supported to run W11 at all.

They all work fine.

[mwehr]

Appreciate the information and opinion. 

It was two years ago and I'm 98% sure that I did not initiate the "reversion" back to Windows 10. The whole process was very strange....when I had the first two installs fail, I tried to see if help was available from HP or Microsoft but I didn't want to pay for this particular situation. So when the third update notice came to the OS Update / Security setting about 3 months later, I tried again. And my memory is that the install worked and I was running Windows 11 for several days. But then the notebook reverted back to Windows 10 and, like I said, I'm sure it was internally initiated. But I'm an old retired engineer and maybe some app or hardware wasnt' working properly so I initiated the reversion. Anyway, it was all very strange and I thought I'd simply wait it out for a new update message. But it looks like I'm not going to get one. So, thanks again for replying and answering a couple of questions before manually updating the PC.

I'll probably do the manual update later today or tomorrow and see what shakes.

[mwehr]

Over the past 3 days, I've been working to manually update from windows 10 to windows 11. First, the manual installation failed, both times i tried, with the following message: "Windows couldn't start properly. Please reboot your PC and try running Windows 11 setup again". So I cloned my windows 10 backup into the HP Envy x360 and did some investigating on the SSD of the notebook. First thing I saw was that a "SFC /SCANNOW" repaired some system files. That process completed fine and I then recloned from the notebook SSD to my backup drive. I confirmed that I could reboot from the backup drive. I then looked at thes notebook SSD with AOMEI Partition Tool and confirmed that the SSD had no bad sectors. I also ran full HP diagnostics from the boot menu with no errors. So then I ran chkdsk /f on the notebook SSD and that process completed with a number of file errors (I did not record the exact details). At that point, the notebook SSD became unbootable and I also uncovered the fact that my WINRE environment on this notebook had become disabled (I'm sure I didn't manually issue a REAGENTC /DISABLE command). However, this notebook is from 2019 and with all the updates along the way, the WINRE environment may have corrupted / become disabled during that time. Long story short, I am unable to execute a CHKDSK /F on the notebook SSD without turning the SSD into an unbootable device. I also ran a CHKDSK /F on my backup drive and it too became unbootable. So right now, I'm able to run my Windows 10 system without any issues. I'm able to run the Macrium Reflect to/from the notebook SSD to/from my backup drive without any issues. I'm able to boot from the backup drive without any issues. I do NOT have a working WINRE partition on my notebook SSD (or my backup drive).  I'm unable to run CHIKDSK /F on my notebook SSD or my backup drive without turning those devices into unbootable drives. And I'm unable to upgrade to Windows 11. It appears I may be in a black hole but wondered if there was any thoughts on other steps to take (like manually rebuilding the WINRE environment or trying to find another tool like CHKDSK that could repair the broken file structure without bricking the notebook SSD. Any thoughts would be appreciated....and yes one of those thoughts could be just keep running Windows 10 until I eventually replace this HP Envy x360. But it's a good notebook with no hardware problems with years of personal data and loaded apps that I use regularly.

[Paul_Tikkanen]

Unfortunately, I don't have any other suggestions for you to try because my only suggestion other than to leave the notebook on W10, would have been to clean install W11 and then reinstall your programs and files.

[mwehr]

Well, I was able to rebuild the SSD boot drive on this 5-6 yr old HP Envy x360 and successfully update to Windows 11. It appears I had major errors in either the boot partition and/or the MFT of the C: drive that I was unable to recover from. I had to do a totally fresh install of the OS. Strange that I could download a bootable USB drive from Microsoft to do this work but HP told me they remove their HP Recovery Tool USB downloads for any HP PC over 4 years old. Thankfully the MS USB bootable drive worked and all is good. 

I have one remaining issue that I wondered about. I'll simply copy my last email to the manufacturer of my WL-UG39DK4V docking station to explain. Long story short, the USB port driver for this device is from Microsoft back in 2006 and it errs out when I plug the docking station into the any of the USB ports on my Envy x360. All other devices (like USB memory sticks) default to a Microsoft USB port driver from 2025 when I plug them in. Wavlink tech support is pointing me to Microsoft or HP to get the proper USB port driver. Details below:

It appears that Microsoft is defaulting to a Microsoft USB generic driver for the USB port from 2006. And no matter what I do to uninstall/reinstall the device, try to locate a manufacturer specific driver within the Device Manager update driver process, or search online for a proper USB port driver for this UG39DK4V docking station, I just cannot seem to point the USB driver to anything but the 2006 Microsoft USB port driver.

Again, the display driver from DisplayLink is updated and working fine. My displays connected to the docking station are working fine, and I can even connect other USB sticks to the UG39DK4V docking station without a problem. But I still have a “unable to migrate” error message whenever I plug the docking station in to my HP Envy notebook. So, is there a place online to update the USB port driver from Microsoft to WavLink?

I’ve successfully updated the video display driver for this docking station. I just can’t get the USB port driver to use anything but the default Microsoft USB driver from 2006. Any advice to “clean up” my USB driver listing would be appreciated. Below is a copy of the PC’s “guts”. Thanks.

Device name   DESKTOP-NUNPN8T

Processor        Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz   2.30 GHz

Installed RAM 12.0 GB (11.8 GB usable)

Device ID         E88B0856-FF5E-46AD-9F0C-35C9F22A38BF

Product ID       00325-96616-32825-AAOEM

System type    64-bit operating system, x64-based processor

Pen and touch Pen and touch support with 10 touch points

Edition Windows 11 Home

Version           24H2

Installed on     ‎3/‎27/‎2025

OS build          26100.3624

Experience      Windows Feature Experience Pack 1000.26100.66.0