My battery charges until 90% and stuck it.

[Hahel]

Hi there,

Suddenly, my HP laptop do not charge the battery in full. It stucks in 90% no matter what.

What should I do?

Thanks.

[IT_WinSec]

Hello @Hahel 

Welcome !

I will post several steps to follow, please prepare yourself some time for some troubleshooting and testing.

Please, check this article -> testing and calibrating the battery >> https://support.hp.com/bg-en/document/c04700771

Follow the steps in it to check and calibrate the battery.

How old is your computer (respectfully the battery) ?

Back to Windows:

• Click on the Start Button
• Type "Device Manager" in the start search box & open the Device Manager
• Look for Batteries and expand it by click on the + symbol on the left
• Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall

• This Battery driver should get reinstalled automatically when you restart the Notebook again
• Please RESTART the Notebook -> here is how to do it in Windows 10 >> https://www.digitalcitizen.life/7-ways-shut-down-or-restart-windows-10-pc-or-device

Eventually, press and hold the Power-ON Button for full 1 Minute

• Once you start back your computer, ensure your PC is online (connected to the Internet)
• Go to Control Panel -> Device Manager
• Find the "Microsoft ACPI Compliant Control Method Battery" under batteries section
• Right click it and choose "Update Driver Software"
• Use the option to "Search automatically for updated driver" and use the online option / Windows Update
• Restart the PC

If the issue persists try updating BIOS on your PC and check if it helps => https://support.hp.com/ie-en/document/c00042629

Let me know how it goes.  Thanks  👍

[Hahel]

I followed all procedures and didn't work. 

My computer is 6 years old. The HP diagnostic says the battery is OK. 

[IT_WinSec]

That is a strange results because there is no way for a 6 years old battery to be OK.

Are you familiar with Linux ? Although I think it could be a battery problem, I would like to rule out software issue.

Can you make a bootable Ubuntu USB pendrive, boot from it and see how it goes there.

Here are instructions how to make it >> https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/Startup-disk-error/m-p/7519579/highlight/fals...

Let me know how it goes

[Hahel]

Hi,

I have Avira Prime and in the battery info tab is showing battery health 72%.

So I believe the battery is dying. My question is: I can buy a new battery or is not worth it?

Thank you!