My chromebooks built-in camera doesnt work

[KIMBERLY20201]

So, it started not working on messenger, like my camera wouldnt turn on, so I looked up every way to fix it. I have tried factroy reset, updates, I dont have a privacy camera button so thats crossed off, I have literally done all i can to fix it...if you have any suggestions I would be more than greatfull. Sn:[Personal Information Removed]

[A_Gayathri]

Hi @KIMBERLY20201,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you've already tried a factory reset, updates, and ruled out the privacy camera button, there are a few additional steps you can take to troubleshoot and potentially fix the issue with your Chromebook's built-in camera:

Check Camera Permissions:

• Make sure that you have granted the necessary permissions for camera access. Go to "Settings" > "Privacy and security" > "Site settings" > "Camera." Ensure that the site or app you're using has permission to access your camera.

Check for Chromebook Updates:

• Ensure that your Chromebook is running the latest version of Chrome OS. Go to "Settings" > "About Chrome OS" > "Check for Updates" to make sure you have the latest software.

Powerwash:

• A Powerwash is different from a regular factory reset. It's like reinstalling the Chrome OS. Go to "Settings" > "Advanced" > "Powerwash" and follow the instructions. Be sure to back up your important data before doing this, as it will erase everything on your device.

Check in Guest Mode:

• Sign in as a guest to your Chromebook and see if the camera works. If it does, the issue might be related to your user profile. You could try creating a new user account and see if the camera works there.

Check for Hardware Issues:

• If the camera still doesn't work, it might be a hardware issue. 

Use a Chromebook Diagnostic Tool:

• Chromebooks have a built-in diagnostic tool that you can use to check various hardware components, including the camera. To access this, press Esc + Refresh + Power simultaneously. Follow the on-screen instructions for running diagnostics.

Check Chrome Flags:

• Type chrome://flags in the address bar and press Enter. Look for features related to the camera and reset them to default if necessary.

I hope this helps. 

Take care and have a good day.

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