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‎07-25-2024 04:04 PM

HP Recommended
Product: HP ENVY x360 Convertible Laptop PC 15-ed1000 IDS Base Model
Operating System: Microsoft Windows 11

My computer started having issues last month  the first thing that happened - unable to connect to WiFi (home Internet hasn't changed in several years, never had an issue). The next thing that happened was my Microsoft 365 apps failed- unable to utilize any of them or open any Microsoft documents. Now my computer deactivated windows with the inability to reactivate. I spend 9 hours with windows IT, was escalated to the top tier IT staff. They determined it was an HP issue - specifically firmware? They recommended contacting HP , which since my computer is 2 years old has seemed to be **bleep** near impossible. We attempted to do a computer reset losing everything on the computer- that also failed ! HELP!

 

Category:
1 REPLY 1

‎07-25-2024 04:14 PM

HP Recommended

@BrandyS12 

 

You can install Windows (fresh) and keep all user files/data/programs using

 

1. Download and save ISO file from

                 https://www.microsoft.com/software-download/windows11

2. Mount ISO and Run setup

          mountISO.png   

3. Remember tick option to keep everything

 

Regards.

BH
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