-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- My computer do not starting

Create an account on the HP Community to personalize your profile and ask a question
08-21-2024 03:08 PM
When I turned my computer on I saw the message “preparing automatic repairs “
After a while it said it would repair, but it has been running for hours.
I try to turn off, turn on pressing ESC, press F2, and Run Fast Test
The results were:
Battery Check: Primary - OK (1)
Primary: Logic State - No AC Power (1), Charge State - Not Available Processor Check : PASSED
Wireless Module Check : PASSED
Hard Drive/SSD SMART Check : PASSED
SSD Wear Check: PASSED
Hard Drive/SSD Short DST Check : PASSED
System Board Check: PASSED
what should I do?
08-22-2024 12:37 PM
Hello @GP189 , how are you ?
Please, the message itself due to all the tests having passed, is Windows is corrupted.
You can try restarting your computer, but if you still get this message, you will have to reinstall the system.
I´m waiting
Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution”, If anyone has the same question, this solution might be helpful.