My computer is flagging up start PXE over IPv4

[Jacque12]

Computer won't boot

Flags up Start PXE over IPv4...then goes to IPv6

Before this...it flashes there is a keyboard error to press esc to get set up menu...however, nothing happens when I press esc.

Really grateful if someone can assist.

[WAWood]

@Jacque12 

One of two things is true. Either you set the BIOS startup options to try to boot your PC from the network, or the attempted boot from your internal drive is failing and network boot is what is next on the list of boot options.

Since you probably did not set this yourself, This issue is often due to a failing drive. So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.
If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.