My computer not loading and freeze i cant do anthing

[Awakenlight]

Pls help me 

[Jerry_57]

Hi @Awakenlight,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your computer is freezing, and you're unable to do anything. Here are some steps you can try to resolve the issue:
 

Restart the Computer: Hold down the power button for several seconds to force the computer to shut down. Wait a moment and then restart it. This can resolve many temporary software issues.

Ensure Software Compatibility: Make sure that all the applications you are trying to run are compatible with your system. Check the system requirements for each application to ensure they align with your hardware.

Update Software and Drivers: Keeping your system updated can prevent many issues. Check for the latest Windows updates and ensure all drivers, especially your graphics drivers, are up to date. This is particularly important if the freezing occurs during gaming or graphic-intensive tasks.

Check for Malicious Software: Use antivirus or anti-malware software to scan your computer for any malicious software that could be causing performance issues.

Monitor Temperature: Overheating can cause a computer to freeze. Make sure that your computer’s cooling system is working properly. Clean any dust from the fans and ensure that the cooling units are unobstructed.

Safe Mode: Boot the computer into Safe Mode, which loads only the essential drivers. If the computer does not freeze in Safe Mode, the issue might be with a recently installed program or driver.

Scan for System Errors: Run system diagnostics to check for faulty hardware.
 

To run a system test on your HP laptop's UEFI, turn it off, then power it on and repeatedly press the Esc key to get to the Startup Menu, then press F2 for System Diagnostics (HP PC Hardware Diagnostics UEFI). From the main menu, select System Tests, choose the Fast Test, and run it to check core components, noting any 24-digit failure IDs for support if something fails. 

I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support