My computer overheat and shut down

[Palacios_2]

Hi, I  was  installing office360 on my Envyx360 2 in 1 15m-ds0011 but before it was done installing, i put my laptop on sleep mode and go to class. 1 and a half hour later I realize d that my computer was very hot and wont turn on. Why is not turning on ? Is my laptop dead or it just have to cool down? Will it work properly after this?

[Riddle_Decipher · Accepted solution]

@Palacios_2 Welcome to HP Community! I looked up your product specifications and its looks like the max temp supported by your device's CPU is 105°C as per the AMD website: click here to verify, if the device is going over this heat, it should automatically cool down via the system fans, however, if the device is overheating, I suggest making use of a cooling pad, in fact for more details, check out the below steps:

Step 1: Clean the vents and inspect the fans

Dust and debris can accumulate in and around the air vents over time, obstructing the airflow and causing the fans to work harder than normal to remove the heat.

NOTE: 

It is not necessary to open the notebook (laptop) to clean the vents.

1. Turn off the computer, and then disconnect the power cord.

2. Move any objects near the computer.

3. Find the vents on your laptop. They are usually underneath and on the sides of the computer.

   NOTE: 

   Some HP laptops do not have vents. Skip to the next step if you cannot find any vents.

   

4. Use canned air to remove the dust from the vents to improve airflow.

   

5. Wait five to ten minutes to allow the computer to cool down.

6. Reconnect the power cord, and then turn on the computer.

7. Listen to the fans.

   • If the fans seem to be working correctly, place the laptop on a hard, level surface, such as a desk or table, and then continue to the next step.

        CAUTION: 

     Placing the computer on a cloth surface, such as your lap, a bed, or a couch cushion, can restrict or completely block the airflow. Prolonged air restriction causes overheating and potential damage.

If a fan is making a loud growling noise or not moving, there is an issue with a fan. Go to Fan is Noisy and Spins Constantly (Windows) for more information.

   CAUTION: 

Do not continue to use the computer when a fan is not working correctly. Over time, exposure to consistently high temperatures can damage other important internal components.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 2 

(By the end of this article all the issues should be resolved)

(If your device is not turning on anymore, please try these steps: click here)

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[Palacios_2]

Thank you so much! It really helped your tips. I just cleaned the vents, used a cooling pad and make sure that any high battery usage programs were closed before performing any other action.

[Echo_Lake]

@Palacios_2

Thank you for posting back. 

I am glad to know that the issue has been resolved. Please reach out again for any further assistance.

Have a nice day ahead.