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- My computer will keep on crashing. I have noticed it the mos...

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10-15-2024 08:09 AM
Hi @envy98
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If your computer keeps crashing when you move the screen, it could indicate a hardware issue, particularly related to the display connection or graphics hardware. Here are some steps you can take to troubleshoot the problem:
Check for Loose Connections:
- If you're using a laptop, ensure that the display cable (internal) is not loose. This often requires disassembling the laptop, so if you’re not comfortable, consider taking it to a professional.
Inspect the Hinge Area:
- Look for any signs of wear or damage around the hinge area. If the hinge is too tight or damaged, it could be stressing the display cable.
Update Graphics Drivers:
- Go to Device Manager, expand the Display adapters section, right-click on your graphics card, and select Update driver. Ensure you have the latest drivers from the manufacturer.
Boot in Safe Mode:
- Restart your computer and boot into Safe Mode to see if the issue persists. This can help determine if the problem is caused by third-party software or drivers.
Check for Overheating:
- Overheating can cause crashes. Make sure the laptop is well-ventilated and free of dust in the vents. Consider using a cooling pad.
Run Hardware Diagnostics:
- Many manufacturers provide built-in diagnostics tools. Check if your computer has this feature (often accessible during boot) and run tests on the hardware. Try F2 in HP
Check for Software Conflicts:
- Review any recently installed software that might be causing conflicts. Uninstall or disable these applications to see if it resolves the issue.
Perform a System Restore:
- If the crashes started recently, consider using System Restore to roll back to a previous state when the computer was stable.
Check Event Viewer:
- Look at the Event Viewer for any error messages or warnings that occur around the time of the crashes. This can give clues about what’s causing the issue.
I hope this helps.
Take care and have a good day.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Rachel571
HP Support
Sneha_01- HP support