My computer will keep on crashing. I have noticed it the most after I move my screen.

[envy98]

My computer will keep on crashing. I have noticed it the most after I move my screen.

[Sneha_01]

Hi @envy98 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your computer keeps crashing when you move the screen, it could indicate a hardware issue, particularly related to the display connection or graphics hardware. Here are some steps you can take to troubleshoot the problem:

Check for Loose Connections:

• If you're using a laptop, ensure that the display cable (internal) is not loose. This often requires disassembling the laptop, so if you’re not comfortable, consider taking it to a professional.

Inspect the Hinge Area:

• Look for any signs of wear or damage around the hinge area. If the hinge is too tight or damaged, it could be stressing the display cable.

Update Graphics Drivers:

• Go to Device Manager, expand the Display adapters section, right-click on your graphics card, and select Update driver. Ensure you have the latest drivers from the manufacturer.

Boot in Safe Mode:

• Restart your computer and boot into Safe Mode to see if the issue persists. This can help determine if the problem is caused by third-party software or drivers.

Check for Overheating:

• Overheating can cause crashes. Make sure the laptop is well-ventilated and free of dust in the vents. Consider using a cooling pad.

Run Hardware Diagnostics:

• Many manufacturers provide built-in diagnostics tools. Check if your computer has this feature (often accessible during boot) and run tests on the hardware. Try F2 in HP 

Check for Software Conflicts:

• Review any recently installed software that might be causing conflicts. Uninstall or disable these applications to see if it resolves the issue.

Perform a System Restore:

• If the crashes started recently, consider using System Restore to roll back to a previous state when the computer was stable.

Check Event Viewer:

• Look at the Event Viewer for any error messages or warnings that occur around the time of the crashes. This can give clues about what’s causing the issue.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support