My computer wont charge beyond 17% no matter how long I charge it

[AGBB]

I have a HP laptop I bought just over a year ago and it recently wont charge over 17%. Why is this happening 

[Alden4]

Hi @AGBB,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like there might be an issue with the battery or the charging system of your HP laptop. Here are some steps you can take to troubleshoot and possibly resolve the issue.

Check the Power Adapter and Connections:

• Ensure that the power adapter is securely plugged into both the laptop and the power outlet.
• Check for any damage to the power cord or adapter that could be affecting the charging process.

Inspect the Battery Health:

• Sometimes, batteries can degrade over time or due to usage patterns. You can check the battery health through the BIOS or using HP's battery health check utility, if available.
• If the battery health is poor, you may need to replace the battery.

Reset the Battery Management System:

• Shut down your laptop and unplug the power adapter.
• Hold down the power button for 15-30 seconds to drain any residual power.
• Plug in the power adapter and restart the laptop to see if this resolves the issue.

Update Drivers and BIOS:

• Make sure you have the latest BIOS and battery-related drivers installed. Sometimes, updates can fix charging-related issues.

Run HP Diagnostics:

• HP laptops often come with built-in diagnostics tools that can check the battery health and charging system. Running these diagnostics might provide more specific information about the problem.

Check for Software Issues:

• Occasionally, software or settings can interfere with charging. Ensure your operating system and any related software (like power management tools) are up to date.

By going through these steps, you should be able to identify whether the issue lies with the battery, charger, or another component of your laptop's charging system.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support