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HP Recommended

Hi! @Pat209

 

Please share the product number of the PC to assist you better.

 

Try double tapping on the top left of the trackpad and check if the touchpad is locked.

 

Try the steps recommended below.

 

Press the Win key on your keyboard, then type “mouse“. When you see “Mouse settings“ appear in the menu above, press the up or down arrow on your keyboard to highlight it, then press Enter.
In Mouse settings, press Tab on your keyboard until Additional mouse options (under Related Settings) is highlighted. Press Enter on your keyboard to select it.
In the Mouse Properties window, press Tab on your keyboard until the Buttons tab in the window is highlighted (with a dotted border.)
Press right arrow key on your keyboard until Device Settings in the window is opened. (The name of this tab could be different, depending on the mouse you use.)
If your device is disabled, press Tab on your keyboard until the Enable button is high lighted, and press Enter to enable the device.
If this method solves the problem, you will be able to see your mouse pointer again.

 

Also, uninstall the touchpad drivers from the device manager and install the drivers using HP support assistant.

 

Refer this article to know more information about using the HP support assistant. Click Here

 

Refer this document to know more information about touchpad issues with the PC. Click Here

 

Let me know if this works!

Have a great day ahead! 🙂

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

A4Apollo
I am an HP Employee

HP Recommended

I was playjng scrabbke online and my mouse stopped working,I restarted my pc and it has dissapeared I've tried trouble shooting using steps above but nothing. Please help Serial number [edited] Product:C5D12ES#ABU Hp 650

HP Recommended

My mouse works but I want to restore the touch pad

HP Recommended

My HP ENVY x360 screen loses the cursor when I'm on every screen except my emails. I've searched the internet for solutions including changing the color of the cursor, updating Windows 10 and updating my touchscreen and drivers. Nothing is working. Please help

HP Recommended

I’ve Tried These Methods, I don’t Have a Mouse But my Cursor Has Disappeared When I Open My computer And when I Login.

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