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‎02-23-2019 07:00 AM - last edited on ‎02-24-2019 04:58 PM by Retired

HP Recommended

Tried all recommendations with no luck 

4 people had the same question
1 REPLY 1

‎02-25-2019 09:02 AM

HP Recommended

@DaveP5450
Thank you for posting on the HP Support Community.

 

I appreciate your efforts to try and resolve the issue. Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Have you tried with an external mouse?
  • Have you performed a system factory reset?
  • What is the operating system?"
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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