My cursor in touch pad do not work on my Chrome book. Keyboard is working

[tigntaz55]

The cursor has disappeared on my Chrome The touch pad is also not working. The keyboard works. Can use up-and-down arrow but can not open anything without the cursor.

[praveen196]

@tigntaz55 Welcome to HP Community!

I understand that the touchpad is not working.

Do not worry. I will try to fix the issue.

Try these steps - 

Press the Esc key several times.
Drumroll your fingers on the touchpad for ten seconds.
Turn your Chromebook off, then back on again.

Also, try a reset - 

1) Turn off your Chromebook.
2) Press and hold Refresh Refresh + tap Power Shut down. 
3) When your Chromebook starts up, release Refresh Refresh.

If the issue still persists, try resetting the Chromebook to the factory settings - 

A factory reset erases all the information on your Chromebook's hard drive, including all the files in the Downloads folder.

Before you reset, make sure to back up your files on Google Drive or an external hard drive. The factory reset won't delete any of your files on Google Drive or external storage device.

Try these steps - 

1) Sign in to your Chromebook.
2) At the bottom right, select the time.
3) Select Settings Settings.
4) At the bottom, select Advanced.
5) In the "Powerwash" section, select Powerwash and then Restart.
6) In the box that appears, select Powerwash and then Continue.
7) Follow the steps that appear and sign in with your Google Account.
Note: The account you sign in with after you reset your Chromebook will be the owner's account.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!