My desktop is Stuck on the logo and wont load at all

[ragnaroke]

My wifes computer is an HP omen got it about 7-8 years ago gave it some upgrades like new ram graphics card and a SSD drive and its work for a couple of months with no issues and now all of a sudden it wont go pass the omen logo and wont even load and ive tried everything that i know how to get it working again could use some pointers on how to get it working again 

[Max3Aj]

Hi @ragnaroke, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Since your HP Omen desktop is stuck on the logo and won't boot, the issue could be related to hardware or software failures. Here are some troubleshooting steps to diagnose and potentially fix the problem:

Power Cycle the PC

• Turn off the PC and unplug it from the wall.
• Hold the power button for 15-20 seconds.
• Plug it back in and try to boot again.

Check for External Device Conflicts

• Disconnect all external devices (USB drives, printers, extra monitors, etc.).
• Try booting with only the keyboard and mouse connected.

BIOS & Hardware Diagnostics:

Enter BIOS (UEFI Settings)

• Turn on the PC and press F10 repeatedly to access BIOS.
• If you can enter BIOS, check if your SSD is detected. If not, the SSD may have failed.
• Try resetting BIOS settings to default.

Run HP Hardware Diagnostics

• Turn on the PC and immediately press F2 repeatedly.
• Select System Tests and run the Quick Test or Extensive Test to check RAM, SSD, and other hardware.

Boot Repair Options:

Try Booting into Safe Mode

• Power off and turn it on again, pressing F8 repeatedly (older PCs) or force shutdown the PC 3 times to trigger Windows Recovery.
• Select Advanced Options > Startup Settings > Safe Mode.
• If it boots, uninstall recent updates or drivers that may have caused the issue.

Perform Automatic Repair

• If Safe Mode doesn’t work, boot into Advanced Startup (via Recovery).
• Select Troubleshoot > Advanced Options > Startup Repair.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support