My hard drive failed the DST test, opened BIOS SETUP and now I've got a bluescreen.

[Maga1bluescreen]

(English is not my first language, so please bear with me)

Hey,I have an almost 3-year-old HP laptop, and I've been experiencing problems with my hard disk for a while, and now I don't know if it has reached a breaking point by itself, or if I messed something up.

It all started about a week ago. I restarted the computer because of a (unrelated) problem with a Genius tablet, and after that it never booted up normally again. The first times it was VERY sluggish and it wouldn't even respond to the command prompt. Then I couldn't even access my desktop, but Windows still seemed to respond somewhat normally.

I pressed "f2" and ran the diagnostics, and the short DST test came out as "FAILED", though the SMART test did fine. I then removed the disk and connected it to a desktop computer so I could save my data, and ran CHKDSK on it.

Luckily, all of my data was perfectly readable and intact, so I backed up what I could, then removed the disk and connected it back into the HP computer, I ran the diagnostics again and the same result came up. Windows booted up, and all was as sluggish as always. No error messages nor bluescreen.

Now, I know that when the DST test fails, it usually means the disk is on its way to the tomb and needs to be replaced. But I was curious to see if there were any other ways to identify what EXACTLY was the problem (if it was a logical or mechanical error, if it could be fixed, etc), so I searched if there were any other tests I could run.

I found a HP webpage that said that by pressing F10 and entering the BIOS SETUP, there should be a "System diagnostics" or "tools" menu that would allow me to run a test.

I did exactly that, but I didn't find anything that could help me in the BIOS setup. The "diagnostics/tools" menu was nowhere to be found. All I did was look at the options, I didn't select nor change anything, all I did was select "save and exit"

After that, I waited for the Windows 10 screen to appear, but I got a bluescreen instead. I have never gotten a bluescreen before while running the defective hard disk. It just said "Your PC has encountered a problem and needs to restart, we are collecting some data and then we will restart for you", and the PC shut down.

I pressed the button to boot it up again, waited and the bluescreen came on again. I pressed F2, ran all the tests I could, and everything was perfectly fine except for the hard disk (of course).

Here's the question: Was the bluescreen a natural progression of the problem I have with the hard disk? Did I (somehow) make the problem worse or created a new one by entering the BIOS SETUP?

Also, does a Failed DST always means I have to replace the disk, or does it have any other causes?

[praveen196]

@Maga1bluescreen Welcome to HP Community!

I understand that you are getting a hard drive error.

In that case, I would suggest you purchase the new hard drive for your computer.

If you reinstall the operating on the same laptop, the issue may occur. 

You can contact our phone support in this regard.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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