My hp 14 stream laptop has a black screen, but it's on?

[Averdie]

My model 14 hp stream  laptop turns on but has a black screen, the caps lock blocks at a slow rate 5 times pauses for a second and blinks much faster 3 times and pauses for another two seconds and repeats the blinking process, I've tried looking it up but I can't find the correct laptop to this problem, I use it almost daily with no problems and the only game I play on it is Minecraft, I've been watching YouTube and I've been writing in it, I don't see a reason for it to do this if you know how to fix this please tell me, I don't mind a factory reset if that becomes the only option.

[asmita6658]

Hi @Averdie

Welcome to the HP Support Community. 

Try these steps - 

Step 1 Hard Reset - 

1) Shutdown the computer. 
2) Unplug all the Adapter and peripherals connected. 
3) Press and hold down the power button for 15 to 20 seconds. 
4) Plug-in the Adapter. 
5) Try to turn on the computer. 

Step 2 BIOS Restore -

1) Shutdown the computer. 
2) Hold down the Windows and B button together while the computer is still turned off. 
3) Turn on the computer and continue to hold the Windows and B button until a BIOS Recovery screen appears. 
4) Follow on-screen instructions and click on OK

If the issue still persists, try restoring the BIOS using a USB flash drive. Refer to this video link for instructions - 

How to Restore the BIOS with a Recovery Flash Drive on HP Notebooks

Hope this helps! Keep me posted. 

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