My hp chromebook turns on but shuts down immediately

[Yannie1]

Hi so my HP chromebook keeps on rebooting but never turns on. Its just keep going on and on

[Raj_05]

Hi @Yannie1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Chromebook is stuck in a reboot loop. Here are a few things you can try to resolve the issue.

Hard reset:

• Turn off your Chromebook.
• Press and hold the Refresh key (it looks like a circular arrow) and then press the Power button.
• Keep holding the Refresh key until the Chromebook restarts.

Powerwash (Factory reset):

• If the hard reset doesn't work, try a Powerwash. This will reset your Chromebook to factory settings and should fix any software-related issues.
• To do this:
  1. Press and hold Esc + Refresh, then press the Power button to turn it on.
  2. When the screen shows the recovery message, release the keys.
  3. Follow the on-screen instructions to reset the Chromebook.

Check for hardware issues:

• Ensure the charging cable and battery are not damaged and that the charger is working correctly.
• Try a different charger if possible to rule out charging issues.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support