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- HP Community
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- Notebook Operating System and Recovery
- My hp envy is taking a very long time to load things

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12-06-2018 08:29 AM
When I log onto my envy it takes a long time to pull up my home screen. It is at first black and then it finally comes up. When I move my cursor to the bar on the bottom with all my gadgets the cursor turns to a blue loading circle. I’ve reset my computer about 3 times and it is not working, I have Webroot security so I should not have a virus. I’ve only had the computer for a year and I do not over use it or anything like that. Started acting up 3 days ago.
12-06-2018 08:36 AM
The first thing a technician would suspect is a failing hard drive. Turn the laptop off and then on, immediately tapping the esc key rapidly. At the prompt choose F2 for diagnostics, component test and then storage/hard drive. Run the full test and please report results back here so we can move forward. Are you under warranty still?
12-06-2018 12:25 PM - edited 12-06-2018 12:31 PM
Then boot into Windows as slow as that is and see if you can run a chkdsk on the hard drive.
https://neosmart.net/wiki/chkdsk/#CHKDSK_in_Windows_10
You can also set it from Windows 10 to start in BIOS instead of booting Windows:
https://www.youtube.com/watch?v=mWmr-gQqOXY