My hp envy x360 is running slow and bad

[Taco54]

Hello i have an Hp envy x360. My computer has been running very slow so I opened task manager and found my D drive running at 100% for long periods of time. performed a reset no change, performed optimized no change, cleaned c drive no change performed self diag got code 9TXAWA-8QH9N5-GXGGRF-60VB03 with product ID 1KS72UA#ABA what does this mean

[iomare]

Hi,

There is something wrong with the code you provided. Most likely you have a problem with the hard drive and need to replace it.

First, you should in any case backup any important files on the notebook to an external drive.

You can then check and see if the M2 slot is present on the motherboard (sometimes notebooks that did not come with M2 SSD are missing the physical slot). On page 30 of the service manual, you can see the steps to remove the bottom cover and take a look.

http://h10032.www1.hp.com/ctg/Manual/c05527167

M2 slot

If the slot is there, you can insert a M2 PCIe NVMe SSD in the slot and just remove the old drive.

Example:

https://www.crucial.com/usa/en/envy-x360-15m-bp011dx/CT13539040

If the slot is not present you can replace the 2.5" HDD with a 2.5" SATA3 SSD such as the Samsung 860 Evo or similar. On page 33 of service manual you can see how to remove/replace the drive,

You will need to reinstall the OS on the new Drive. Here is a small guide:

Download media creation tool from Microsoft on PC (different PC), run and create a bootable USB Drive with the OS on it. (there is an explanation on the Microsoft web page on how to create the USB Drive). Create the drive with Windows 10 Home 64-bit edition. Windows will automatically activate once installed and connected to the Internet.

https://www.microsoft.com/en-us/software-download/windows10

If you choose this option you will need to use the USB Drive to perform a clean install of Windows 10. You might need to disable fastboot and secure boot in BIOS (probably not). So, insert the USB Drive in the PC and it should boot directly from the drive. If not, turn off the PC by holding the power button. Press the power button and immediately keep pressing ESC until the startup menu appears and then press F9 and choose the USB Drive in the boot menu. Once it boots from USB Drive follow the procedure to install Windows.

When finished installing allow Windows to completely update and find all or most drivers. You can follow this process by going into settings > Security and update > click on Verify for updates. You might need to reboot a couple of times.

 I recommend installing HP support assistant which will help keep your drivers up to date and much more. You can download the latest version from here.

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

Once completely updated you can go into Device Manager and see if there are any missing drivers (there will be yellow exclamation mark next to the device). You can find these drivers and software on the HP support page for your product.

https://support.hp.com/us-en/product/hp-envy-15-bp000-x360-convertible-pc/15551145/model/16748357/ma...

Hope it helps,

David

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