• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Laptop 15-dB0xxx
Microsoft Windows 10 (64-bit)

My HP Laptop,which i bought recently a month ago is working slowly 

whenever i click on any apps or when i click on search bar it is not opening immediately

its taking sometime to open on what ever i click.

may i get suggestion to recover this problem.

1 REPLY 1
HP Recommended

Thank you for posting in the HP Support Community, @sarika31 

 

Please, follow the steps below, they may take a while to complete. I hope your system performance is improved eventually.

 

Ensure your Windows 10 is updated

 

Click on the Start button -> Go to Settings -> Updates & Security

Ensure that there are no updates running or pending installation

 

Restart your device the correct way

 

Please, check this article and restart it >> https://www.digitalcitizen.life/7-ways-shut-down-or-restart-windows-10-pc-or-device

 

Back to Windows:

 

1. Optimize

- de-fragment your Hard Disk Drive (if you have hard disk drive) > https://www.tenforums.com/tutorials/8933-optimize-defrag-drives-windows-10-a.html

- run Disk Clean Up - cleanmgr.exe > https://www.tenforums.com/tutorials/3012-disk-cleanup-open-use-windows-10-a.html

 

 

2. Remove unneeded and temporary files.
Download and run BleachBit with the extra options checked. Here are instructions

>> https://www.bleachbit.org/

 

 

3. Scan your PC for threats, viruses, malware...

 

3.1.... Run the free ESET Online Scanner >> http://download.eset.com/special/eos/esetonlinescanner_enu.exe

Scan your PC for viruses, threats and unwanted/unsafe applications - remove if anything found.

 

3.2.... Run AdwCleaner >>https://www.malwarebytes.com/adwcleaner/

 

 

Let me know in details if they found something and what it was....

 

 

4. Uninstall any programs you definitely do not use but you think might be a bit high on resources. You can uninstall them from Control Panel > Programs and features

 

 

5. Give me information about your PC

Download and run the free Speccy  > http://www.piriform.com/speccy

Install and run the app

When it is ready, click on File > Save a snapshot

 

A file with .speccy extension will be generated. Please, upload it somewhere (e.g. in your Google Drive, Dropbox, ICloud or OneDrive storage) and give me URL to download/see

 

 

Extra reading - read the official HP article about such problems > http://hp.dezide.com/ts/start.jsp?guide=pclockupfreeze.net&as=true&section=ccweb&sfs=tdoc&lc=en

(Follow the appropriate steps in the interactive guide)

 

 

I am looking forward to your reply, results and details.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
This video has been updated: https://youtu.be/14GKIpGPNRM Learn how to test your HP computer hardware using the HP PC Hardware Diagnostics UEFI. For other helpful videos go to http://hp.com/supportvideos or http://youtube.com/hpcomputingsupport. More support options for your computing device are ...
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.