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- My hp laptop is working slow

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03-24-2020 02:51 AM
My HP Laptop,which i bought recently a month ago is working slowly
whenever i click on any apps or when i click on search bar it is not opening immediately
its taking sometime to open on what ever i click.
may i get suggestion to recover this problem.
03-24-2020 04:36 AM - edited 03-24-2020 04:38 AM
Thank you for posting in the HP Support Community, @sarika31
Please, follow the steps below, they may take a while to complete. I hope your system performance is improved eventually.
Ensure your Windows 10 is updated
Click on the Start button -> Go to Settings -> Updates & Security
Ensure that there are no updates running or pending installation
Restart your device the correct way
Please, check this article and restart it >> https://www.digitalcitizen.life/7-ways-shut-down-or-restart-windows-10-pc-or-device
Back to Windows:
1. Optimize
- de-fragment your Hard Disk Drive (if you have hard disk drive) > https://www.tenforums.com/tutorials/8933-optimize-defrag-drives-windows-10-a.html
- run Disk Clean Up - cleanmgr.exe > https://www.tenforums.com/tutorials/3012-disk-cleanup-open-use-windows-10-a.html
2. Remove unneeded and temporary files.
Download and run BleachBit with the extra options checked. Here are instructions
3. Scan your PC for threats, viruses, malware...
3.1.... Run the free ESET Online Scanner >> http://download.eset.com/special/eos/esetonlinescanner_enu.exe
Scan your PC for viruses, threats and unwanted/unsafe applications - remove if anything found.
3.2.... Run AdwCleaner >>https://www.malwarebytes.com/adwcleaner/
Let me know in details if they found something and what it was....
4. Uninstall any programs you definitely do not use but you think might be a bit high on resources. You can uninstall them from Control Panel > Programs and features
5. Give me information about your PC
Download and run the free Speccy > http://www.piriform.com/speccy
Install and run the app
When it is ready, click on File > Save a snapshot
A file with .speccy extension will be generated. Please, upload it somewhere (e.g. in your Google Drive, Dropbox, ICloud or OneDrive storage) and give me URL to download/see
Extra reading - read the official HP article about such problems > http://hp.dezide.com/ts/start.jsp?guide=pclockupfreeze.net&as=true§ion=ccweb&sfs=tdoc&lc=en
(Follow the appropriate steps in the interactive guide)
I am looking forward to your reply, results and details.
*** HP employee *** I express personal opinion only *** Joined the Community in 2013