My hp laptop keeps freezing so I can't do anything!!!!

[2black_]

My laptop freezes once windows starts running every time. I have run diagnostics through safe search with promts and nothing came up. Is there a way to reset the computer to factory settings. I don't care about a jump point. Just want it to start working again. My wife has cancer and I can't afford another computer. I wish I could but I can't. Is anyone able to help me figure this out please.

[Lil_Boy_Blue]

Hi

https://support.hp.com/gb-en/product/hp-g42-200-notebook-pc-series/4150026/model/4229823/manuals?sku...

PLEASE POST ANY RESULTS.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

 Visiting Heidoc,net may help.

If in doubt please ask.