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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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- My hp pavilion special edition dv2700 goes to a white screen...

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05-28-2019 02:57 AM
Hello @Mtaylor017043
Welcome to the HP Support Community. Thank you for posting.
What is the Windows version you use ?
Try "turning back time" by using System Restore in Windows
- Please, shutdown the computer using the power button (pressed and hold for a few seconds until PC powers off)
- Power the computer back on.
As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap) before any logo appears. This should open a HP Startup Menu >> https://www.youtube.com/watch?v=GSN0qzXayUY
- Choose F11 for System Recovery options.
The computer should boot from it's recovery partition to open you various recovery options. Note, that F11 option will only work if the recovery partition is there (not deleted) and intact. From there, you have prenty of options to choose from. Every HP computer comes with recovery partition present to assist in tough moments.
Please, perform "System Restore" first in an attempt to fix the issue. Please, restore back to previous days (restore point) where the issue was not present. Here is more info:
>> http://support.hp.com/us-en/document/c03327545#AbT5
>> https://www.tenforums.com/tutorials/4588-system-restore-windows-10-a.html
Hope this helps. Let me know how it goes. Provide your feedback/reply.
*** HP employee *** I express personal opinion only *** Joined the Community in 2013