My hp pavilion x360 stopped charging until it shut down and it won’t charge or turn back on.

[AW20]

The laptop first stopped charging and I just kept using it as I thought the charging would resume soon enough. Then it just shut off after running out of power I assume (I was in the kitchen when it shut down and wasn’t able to witness any potential messages it may have broadcast), and after which I can’t turn it on nor does it charge - I am assuming it doesn’t charge due to the charging light beside the ac outlet in the laptop remaining unlit after putting in the charger and the fact that it doesn’t turn on. I have checked multiple outlets and the charger appears to be fully intact with no sign of any wear and tear. I should also mention that this laptop is less than a year old. Please advise and thanks in advance!

[KrazyToad]

@AW20

Welcome to HP Community

I have gone through your Post and would like to help

This is definitely a Hardware issue either with the Ac Adapter or the Motherboard

Have you tried with a different AC Adapter yet?

I suggest you contact HP Support for Service Options

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

Thank you

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