My hp pavillion laptop is stuck on configuring windows, don't turn off. It was working fine this m

[Jackienaylor]

My laptop was working fine this morning. It has now been stuck at preparing to come figure windows. Don't turn off your computer. I have turned it off and the same screen appears. How can I fix this please?

[CF4]

Hi

Maybe a Hard Reset first

Unplug from the wall.

If you see a battery compartment door, your computer has a removable battery. Remove the battery.

This is valid for most notebooks;

Press and hold the power button for 15 seconds to complete the reset.

Re-insert any battery you removed.

If in doubt please ask.

[CherylG]

Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests.

[Lb2856]

Thanks, my laptop has basically been configuring for over 18 hours... after following your advice I'm now carrying out a system extensive test which hopefully will rectify the problem.